Downloads
A small app that lets us help you properly — see your screen, work on the problem, and leave. Installing it gives us ongoing access to your Mac so we can fix things without you having to be there, and removing it ends that access immediately.
For Macs running macOS 14 Sonoma or later, Apple silicon. Signed by Yathra and notarised by Apple.
Your Mac verifies this automatically before it opens. If you would like to check it yourself, this is the SHA-256 of the installer:
33f92005cef99dd89d02edac998db9eea7b3f468ca3219d1441ebd29b4df7a00 Release ysc-macos-0.2.29-20260804.
What it does
Remote support software has a reputation, and most of it is deserved. This is built the other way round: everything it can do is something you switch on, and everything it cannot do is switched off in the software itself.
01
Installing this gives Yathra ongoing access to your Mac so we can support it without you having to be there. Remove Yathra Support at any time and that access ends immediately.
02
No Tailscale login, no Yathra account, no shared password. The installer enrols the device itself and the connection is private between your Mac and Yathra.
03
File transfer, audio, recording and terminal access are all switched off in the software we install, not merely discouraged. Copy and paste works, because a support session without it means asking you to type things out.
04
Remove Yathra Support takes the whole thing off — our app, the two components it installed and their settings. You do not need us present to do it.
Installing it
Open the disk image and run the installer inside it. macOS will confirm it is signed by Yathra and checked by Apple.
The app asks for the permissions it needs and explains each one. Your Mac will ask you to confirm; nothing is installed quietly.
The Mac joins our private support network. From then on, a session only happens when you allow it.
Already have Tailscale or RustDesk on the computer from a previous setup? The app will spot it and offer to clear it first. Let it, then run setup again.
You do not have to install anything to talk to us. If you would rather we walked you through it on the phone the first time, that is completely normal. On a Windows PC, get in touch and we will set support up with you directly.