Downloads
A small app for Yathra clients. Installed, it gives us ongoing access to your Mac, so we can see the screen and fix things without you having to be there. Removing it ends that access immediately.
For Macs running macOS 14 Sonoma or later, Apple silicon. Signed by Yathra and notarised by Apple.
Your Mac verifies this automatically before it opens. If you would like to check it yourself, this is the SHA-256 of the installer:
a0a5c74c331b299f80fd633dece8853bd491473c971754c1214e3c7dfebf8b59 Release ysc-macos-0.2.35-20260813.
What it does
Remote support software has a reputation, and most of it is deserved, so here is exactly what this one allows. While it is installed, Yathra can reach your Mac at any time over a private connection that only Yathra can use. Remove it and that ends.
01
Once it is on, we can reach your Mac at any time, even when you are not there, and you do not have to accept each session. That is what lets us fix things without booking a time with you. Remove it and the access ends immediately.
02
Setup only works for a business we have registered, and we approve each Mac ourselves. We talk it through with you before you install it, and there is no account or password for you to manage.
03
Your screen, keyboard and mouse, with copy and paste, and the Mac’s command line for updates and fixes, over a private connection between your Mac and Yathra. File transfer, audio, recording, printing and the camera are switched off in the screen-sharing software.
04
Remove Yathra Support takes the whole thing off: our app, the two tools it installed and their settings. You do not need us there to do it.
Installing it
Open the installer you downloaded. macOS confirms it is signed by Yathra and checked by Apple before it runs.
The app asks for the permissions it needs and explains each one. Your Mac will ask you to confirm; nothing is installed quietly.
The Mac joins our private support network once we approve it from our end. From then on, we can support it without you having to be there.
Already have Tailscale or RustDesk on the computer from a previous setup? The app will spot it and offer to clear it first. Let it, then run setup again.
You do not have to install anything to talk to us. If you would rather we rang you and walked you through it the first time, send us a message and we will. On a Windows PC, get in touch and we will set support up with you directly.