01
An intake people will actually use
Requests come in cleanly, get triaged, and keep moving. Nothing sits in an inbox waiting to be noticed.
Helpdesk and operations
Support with one owner, not a queue.
Accounts, devices, email, Microsoft services, licences, hardware requests, vendors and user problems. Requests get triaged and stay visible until there is a fix or a clear next step.
Supporting Australian businesses continuously since 2014.
02
Microsoft, licensing and cloud admin
Accounts, access, email, security basics, licences and business tools, handled without turning every small change into a project.
03
Hardware and vendor coordination
When a request crosses internet, software, hardware and people, we hold the thread rather than forwarding you on.
“They are readily available to me and the team for support, are constantly offering solutions to improve staff and guest experience…”
Steve Carrodus General Manager, Q Station Common questions
Before you write.
Do we need to sign a long contract first?
No. A service review or a focused support brief is usually the cleanest first step. If ongoing support makes sense, the arrangement is shaped around the actual workload.
Does Yathra replace our current IT provider?
Sometimes. Yathra can take over a support layer, work alongside existing vendors, or start with a service review before recommending whether anything should change.
What size business is a fit?
Less a question of size than of how you want it handled. Yathra suits a business that would rather deal with named people who own the whole thread than with a ticket queue and an account manager above it. In practice that runs from a handful of people in one office up to a property the size of Q Station, where the network, the phones and the guest systems all have to hold up on the same busy night.
What hours do you cover?
Standard support runs 9 to 5, Monday to Friday. Cover outside those hours exists because much of what we look after are venues that trade at night and on weekends, and after-hours work is arranged and charged differently to business-hours work. You are told which one a job falls into before it starts.
What does a support agreement actually include?
Business-hours support, without anyone counting tickets. Site visits and after-hours callouts are quoted separately. If a request is heading outside what the agreement covers, you hear it beforehand rather than finding it on an invoice.