Meridian custom CRM
A custom CRM built from scratch to replace manual workflow, now used by the team every day.
The CRM replaced the manual workflow entirely, and the Meridian team has run daily operations on it ever since.
IT support · systems · AI · since 2014
Technology that stays out of the way.
Support, email, licences, devices, networks, backup, cloud, AI agents and the custom systems in between. One owner across all of it, since 2014.
2014
Keeping businesses running, without a helpdesk queue between you and an answer.
40+
Client relationships across hospitality, property, science and product work.
15+
Hospitality venues and hotel groups run day to day on Yathra support.
Partners and platforms
What we handle
The work between people and systems.
Support tickets, licence renewals, hardware quotes, site networks, recovery plans, cloud moves, AI agents and the workflows nobody else will own. Kept together, so the business gets one path forward instead of five suppliers pointing at each other.
01
Managed IT Support
Day-to-day support for accounts, devices, email, Microsoft services, vendors, licences and the things that stop people working.
Open →02
Licensing and Hardware
Licence purchases, renewals, devices and infrastructure, with the supplier coordination taken off your desk.
Open →03
Infrastructure and Networks
Wi-Fi, switching, routing and site networks for venues, offices and businesses where the network is the business.
Open →04
Backup and Disaster Recovery
Backup planning, restore testing and monitoring for businesses that would lose real money being down for a day.
Open →05
AI Agents and Automation
AI agents built into Microsoft 365, Xero and the systems you already run, clearing the admin that eats the week. A person approves anything that leaves the building.
Open →06
Custom Systems
CRMs, internal tools, cloud migrations and workflow systems for when off-the-shelf software will not fit the business.
Open →Selected work
Systems people use every day.
Three jobs that show the range: a CRM built from nothing, an application moved to AWS under time pressure, and a hospitality site where guests notice the moment something breaks.
AXT cloud migration
A business-critical web application moved to AWS in a single day.
The cutover finished inside one working day, without a drawn-out migration project.
Q Station site systems
Phone and network work across a hospitality property where guests notice problems fast.
Phones, Wi‑Fi and venue systems supported as one thread, so a fault gets owned and fixed instead of bounced between vendors.
Clients
“Yathra’s most impressive work was building a customised CRM system from scratch, which we now use every day.”
Glenn Piper Founder & CEO, Epochal Hotels and Meridian Australia Tell us what keeps breaking.
A few rough details are enough. If it touches support, licensing, hardware, networks, backup, cloud, AI or a system that should exist and does not, we can turn it into a next step. And if the honest answer is that you do not need us, that is the answer you will get.